Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Client Success Manager
Location: Hybrid in Makati City
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
JOB OVERVIEW
The Client Success Manager is responsible for managing the day-to-day success of hammerjack’s industry clients and their offshore staff. You serve as the primary contact post-deployment, ensuring clients are satisfied, staff are supported, and service performance remains strong.
You don’t just manage tickets—you own the relationship. You coordinate with internal teams to solve issues, keep clients updated, and maintain staff engagement. Your job is to make sure clients get the value they came for—and that offshore teams feel supported to deliver.
KEY RESPONSIBILITIES
- Serve as the key relationship manager for assigned industry clients, ensuring satisfaction, renewal readiness, and long-term success.
- Run regular client cadences, share updates, resolve concerns, and surface improvement opportunities.
- Coordinate with HR Delivery, IT, Recruitment, and Learning to ensure offshore staff are supported across their lifecycle.
- Track account health—attendance, engagement, performance, and risks—and flag issues early.
- Manage documentation, notes, and reporting for each account to ensure transparency and continuity.
- Support client growth by identifying upsell opportunities and coordinating with Client Success Manager – Channel.
- Build positive, proactive working relationships with both clients and offshore team members.
REQUIRED COMPETENCIES
Role-Specific
- Strong relationship management, issue resolution, and client communication skills
- Experience in a client-facing coordination role (CS, AM, onboarding, delivery ops)
- Familiarity with service delivery models in BPO, staffing, or an offshore environment
Cognitive & Executional
- Detail-oriented and organised—keeps meetings, updates, and follow-ups on track
- Quick problem-solver—knows when to escalate and when to resolve independently
- Time-conscious and structured—juggles multiple accounts without losing pace
Leadership (Influence-Level)
- Earns trust with clients and peers through consistency, clarity, and calm execution
- Works cross-functionally to get things done—no silos, no blame
- Presents with confidence—brings clarity and credibility in every touchpoint
Culture & Values Fit
At hammerjack, we’re People-first. AI-native. Built on Trust.
In this role, that means:
- Showing up consistently for your clients and the offshore team behind them
- Solving problems fast and communicating clearly—because trust is earned in moments
- Taking ownership of the experience, not just tasks
- Making remote work personal, human, and high-performing
- Leading with hustle, heart, and follow-through—because outcomes and relationships both matter
EXPERIENCE AND BACKGROUND
Must-Have:
- 3+ years in a client success, account coordination, or delivery support role
- Experience working in BPO, outsourcing, or client-serving environments
- Strong verbal and written communication skills
Nice-to-Have:
- Exposure to F&A, professional services, healthcare, or SMB clients
- Familiarity with issue tracking tools, client cadence templates, or reporting dashboards
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.