JOB OVERVIEW

An Operations Administrator provides administrative and operational support, ensuring smooth and efficient daily business functions, including managing schedules, data, and customer inquiries, while also maintaining records and adhering to company policies.

DUTIES AND RESPONSIBILITIES

Administrative Support:

• Scheduling: Coordinating meetings, appointments, and events.
• Record Keeping: Maintaining accurate and organized records, databases, and files.
• Data Entry: Entering and updating information into systems and databases.
• Correspondence: Handling emails, phone calls, and other forms of communication.
• Document Management: Drafting, editing, and distributing documents, reports, and presentations.

Operational Support:

• Process Improvement: Identifying and proposing improvements to operational processes.
• Problem Solving: Addressing operational issues and finding solutions.
• Inventory Management: Tracking and managing inventory levels.
• Customer Service: Addressing customer inquiries and resolving issues.
• Data Analysis: Gathering and analyzing data to identify trends and make recommendations.

Other Responsibilities:

• Project Coordination: Assisting with the coordination of projects and initiatives.
• Budget Management: Assisting with budget preparation and tracking.
• Compliance: Ensuring compliance with company policies and industry regulations.
• Training: Providing training to new employees on operational procedures.

QUALIFICATIONS

• Bachelor’s degree in office management, Business Management, or related field
• At least 1 year of experience as an Operations Administrator
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent verbal and written English communications skills
• Strong attention to details
• Organization skills
• Problem-solving and critical thinking skills
• Customer service skills