JOB OVERVIEW

We are seeking a motivated and coachable Account Representative to join our dynamic team.

DUTIES AND RESPONSIBILITIES

• Acting as the main point of contact between the company and clients.
• Ensuring that all contracts and necessary paperwork are signed.
• Preparing invoices and submitting them to clients (as needed).
• Maintaining an accurate record of client payments (as needed).
• Improving sales by attracting new clients through cold-calling, emailing, and following company-generated leads.
• Introducing new company products and services to existing clients.
• Professionally resolving client complaints and reporting them to management as required.
• Developing and maintaining solid client relationships by regularly following up on clients.

QUALIFICATIONS

• English speaking with an excellent accent
• Technically proficient with basic data collection and entry
• Available to take inbound calls and scheduled appointments
• Skilled in GHL and call center software (has used them before)
• Experience in sales or appointment-setting roles
• Experience in customer service or success roles (client-facing on calls)
• Available during Australia business hours, and after-hours (evenings will be prime time for this).
• Coachable and receives feedback well.