Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Salesforce Administrator (with Sales & Marketing Process Knowledge)
Location: Hybrid/Remote

About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

JOB OVERVIEW

Seeking a skilled and adaptable Salesforce Administrator with experience in supporting tools and processes that traverse the sales, marketing and customer success operations. The ideal candidate will have a strong foundation in Salesforce administration, with the ability to troubleshoot and optimize processes in the lead-to-cash customer journey.

DUTIES AND RESPONSIBILITIES

• Salesforce Administration: Manage the day-to-day operation of Salesforce, including user setup, role hierarchies, permission sets, data integrity, and system maintenance. Build and maintain objects, workflows, validation rules, and automation using Flow.
• Marketing Automation: Ensure smooth integration between HubSpot and Salesforce. Work with the Director of Revenue Operations to enhance lead management processes. Implement system configuration to support changes.
• Data Integrity & Cleanup: Conduct regular data audits and perform cleanups to ensure accurate reporting, efficient processes, and successful campaign execution.
• Cross-Platform Integration: Ensure seamless integration between Salesforce and other integrated tools, such as HubSpot, ZoomInfo, Gong, Discern, for smooth data flow between systems.
• System Optimization: Proactively identify opportunities to optimize Salesforce workflows and marketing-related processes to enhance productivity and system performance.
• Reports and Dashboards: Build meaningful reports and dashboards based on business requirements gathered from the user community. Deep experience with advanced reporting features to build insights is needed (Cross-Object filters, prev/parentvalgroup summary formulas, object formulas, etc.)
• Training & Support: Provide daily support to sales, marketing and success teams. Train users on system best practices and processes when required.

QUALIFICATIONS

• Salesforce Expertise: Certified Admin 201 required. Additional certifications a plus. Proven experience in Salesforce administration, including configuration, automation (Flows, Process Builder), and reporting.
• Problem-Solving: A methodical and creative approach to solving technical and process challenges, with a passion for continuous improvement.
• Communication & Collaboration: Strong interpersonal skills to effectively communicate with the user community. Ability to translate technical insights into business requirements and vice versa.
• Adaptability: Ability to manage multiple priorities showing flexibility and responsiveness to changing business needs.
  
  

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.