hammerjack is an innovative Australian company that specialises in offering top-tier skilled professionals in various fields, including but not limited to Administration, Finance and Accounting, IT Programming, Engineering, Sales and Marketing, and many others.

Whether you prefer a hybrid or work-from-home setup or the full office experience, hammerjack provides all employees with the opportunity to enjoy the benefits of an eco-friendly workplace, a playroom, free meals, and unlimited access to a built-in bar stocked with drinks and snacks.

It's a place where professionals are inspired to advance and innovate, adapting to the "new normal" of today's world.

What’s in it for you?

  • Competitive Salary
  • Retention Bonus (Php 100,000 in the first 5 years)
  • Remote (WFH)
  • Health Coverage for you and one of your qualified dependents on Day 1
  • Night Shift (US Time zone) + Fixed Weekends Off
  • Night Differential
  • Paid Time Offs - can be converted into cash
  • Government Mandated Benefits + 13th-month pay
  • Group Life Insurance

Why we are enjoying it here:

  • Work from Home Equipment Provided
  • Free Access to Bar (Unli Premium Coffee, Soda, Tea, and Booze)
  • Free Meal every Wednesday
  • Monthly Employee Engagement activities
  • Wellness Programs
  • Townhall Events
  • Christmas Events, Year-end Parties
  • Outings
  • Team Building
  • Acoustic Jamming Sessions

Job Overview

As a Customer Care specialist, you will resolve client inquiries, suggest solutions, and assist product users with features and functionalities. You must be a great communicator with the capacity to gain our clients' trust in order to be successful in this position. You should be knowledgeable about CRM software as well.


  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Accounting or Finance Background is a plus


  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams
  • Assist in training Junior Customer Support Representatives