hammerjack is
an innovative Australian company that specialises in offering top-tier skilled
professionals in various fields, including but not limited to Administration,
Finance and Accounting, IT Programming, Engineering, Sales and Marketing, and
many others.
Whether
you prefer a hybrid or work-from-home setup or the full office
experience, hammerjack provides all employees with the opportunity
to enjoy the benefits of an eco-friendly workplace, a playroom, free meals, and
unlimited access to a built-in bar stocked with drinks and snacks.
It's a place where
professionals are inspired to advance and innovate, adapting to the "new
normal" of today's world.
What’s in it for you?
- Competitive Salary
- Retention Bonus (Php 100,000 in the first 5 years)
- Remote (WFH)
- Health Coverage for you and one of your qualified dependents on Day 1
- Night Shift (US Time zone) + Fixed Weekends Off
- Night Differential
- Paid Time Offs - can be converted into cash
- Government Mandated Benefits + 13th-month pay
- Group Life Insurance
Why
we are enjoying it here:
- Work from Home Equipment Provided
- Free Access to Bar (Unli Premium Coffee, Soda, Tea, and Booze)
- Free Meal every Wednesday
- Monthly Employee Engagement activities
- Wellness Programs
- Townhall Events
- Christmas Events, Year-end Parties
- Outings
- Team Building
- Acoustic Jamming Sessions
Job Overview
As a Customer Care specialist, you will resolve client inquiries, suggest solutions, and assist product users with features and functionalities. You must be a great communicator with the capacity to gain our clients' trust in order to be successful in this position. You should be knowledgeable about CRM software as well.
QUALIFICATIONS
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Accounting or Finance Background is a plus
DUTIES AND RESPONSIBILITIES
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Assist in training Junior Customer Support Representatives