hammerjack

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!


Role: Senior Support Technician
Location: Hybrid - 2x a week onsite | Night Shift (US Time)


About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

JOB OVERVIEW

We’re looking for a detail-oriented and customer-focused IT Support Specialist to join our growing team. In this role, you'll serve as the first point of contact for technical support needs, helping users troubleshoot and resolve a variety of hardware, software, and peripheral issues. You'll be working closely with both clients and internal teams to ensure issues are resolved efficiently, professionally, and with a personal touch.


DUTIES AND RESPONSIBILITIES

  • Work with support team and management to ensure issues are processed quickly and effectively for the highest support levels
  • Know when to escalate issues and execute in a timely manner
  • Serve as an advanced problem solver with creative solutions and a focus on long-term stability
  • Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism
  • Ensure incidents and tickets are filled out according to company standards
  • Perform repairs to software or peripheral equipment configurations, following design or installation specifications
  • Occasional training of end users in the proper use of hardware or software
  • Communicating effectively with co-workers functionally via Microsoft Teams


QUALIFICATIONS

  • Required understanding and hands-on with the following technologies:
  • Minimum of 1 year experience in a Tier 1 IT support role.
  • Installation, troubleshooting and basic configuration of Windows 10, 11
  • Basic troubleshooting of hardware, software, networking
  • MS Office (Word/Excel/PowerPoint), Outlook
  • Troubleshooting of web browsers and applications
  • Basic understanding of configuration and operation of mobile devices and mobile device management
  • Basic experience troubleshooting with IT Vendors (ISPs, App Vendors, etc.)
  • Printers, scanners, and peripherals
  • Keen ability to problem solves
  • Ability to logically plan
  • Strong oral and written communication
  • Continual desire to learn, absorb, and apply new information and skills
  • Extraordinary focus on customer service
  • Innate ability to multi-task and stay organized
  • Exhibit a professional demeanor and strong interpersonal skills
  • Ability to interact in a variety of situations including customer service, orientations, training and networking
  • All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.

  • Not Required, but these skills/competences are a plus:
    • Managed Services Provider experience
    • Background in customer service industry
    • Experience in ticketing and remote access systems such as ConnectWise and/or Labtech
    • Applicable certifications from CompTIA, Microsoft, Net+, A+

What's in It for You:

  • Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
  • Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
  • Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
  • Dynamic Open Spaces: Conducive for productivity and creativity.
  • State-of-the-Art Security: Ensuring your safety and peace of mind.
  • Game Rooms: Take a break and unwind with our recreational facilities.
  • Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
  • Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
  • A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
  • Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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