Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Microsoft Dynamics 365 Technical Support
Location: Hybrid - 3x a week onsite
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
JOB OVERVIEW
We are looking for a knowledgeable and proactive Microsoft Dynamics 365 Finance and Operations (F&O) Technical Support Specialist to join our team. You will be responsible for providing expert support for Dynamics 365 F&O applications, ensuring seamless operations and user satisfaction. Your role will involve troubleshooting, guiding users, and collaborating on system enhancements.
DUTIES AND RESPONSIBILITIES
- Technical Support: Provide first-line support for Dynamics 365 F&O, addressing user inquiries and issues through various channels (email, phone, ticketing system).
- Troubleshooting: Diagnose and resolve technical issues related to finance, supply chain, and operations modules, ensuring minimal disruption to business processes.
- User Training and Documentation: Develop and deliver training materials and sessions to enhance user proficiency in using Dynamics 365 F&O. Create and maintain detailed documentation of support procedures.
- System Monitoring and Maintenance: Monitor system performance and user activity, conducting regular maintenance tasks, including updates and patches, to ensure optimal operation.
- Collaboration: Work closely with business stakeholders to gather requirements, provide solutions, and ensure alignment between technology and business needs.
- Continuous Improvement: Collect feedback from users to identify areas for improvement, contributing to system enhancements and best practices.
- Project Support: Assist in implementing new features, modules, and integrations related to Dynamics 365 F&O.
- Data Migration and System Configuration: Assist in Data Migration and system configuration
QUALIFICATIONS
- Bachelor’s degree in information technology, Computer Science, Finance, or a related field.
- Proven experience with Microsoft Dynamics 365 Finance and Operations.
- Strong analytical and problem-solving skills, with a detail-oriented mindset.
- Excellent communication skills, both verbal and written.
- Knowledge of finance, supply chain, and operations business processes is preferred.
- Familiarity with SQL, Power BI, or other reporting tools is a plus.
Preferred Skills:
- Microsoft Dynamics 365 certification, specifically in Finance and Operations.
- Experience with Azure, Power Platform, and related Microsoft technologies.
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.