Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: HR Delivery Manager
Location: Hybrid - 3x a week onsite in Makati Office
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
Job Overview
The HR Delivery Manager plays a role in ensuring the smooth execution of HR operations across multiple client accounts within the offshoring industry. This role is responsible for managing and mentoring a team of HR Generalists, HR Business Partners, and HR Specialists, ensuring high-quality service delivery aligned with business needs and client expectations.
The HR Delivery Manager will oversee the implementation of scalable HR processes, ensure policy compliance, drive employee engagement, and support business continuity through proactive HR solutions. The ideal candidate thrives in a fast-paced, service-oriented environment and has a proven track record of managing diverse HR teams.
Key Responsibilities:
- Manage end-to-end HR operations including onboarding, performance management, employee relations, compliance, and offboarding.
- Act as a key partner to operations and account managers, ensuring HR services align with business and client expectations.
- Monitor service level agreements (SLAs) and key performance indicators (KPIs), taking action to address gaps and improve delivery.
- Ensure HR practices and documentation are compliant with local labour laws and internal policies.
- Lead the development and rollout of employee engagement initiatives and retention programs.
- Continuously assess and improve HR processes for scalability, efficiency, and quality.
- Provide coaching and development for HR team members, promoting collaboration and capability building.
- Serve as a point of escalation for complex or sensitive HR issues, ensuring swift and professional resolution.
Qualifications
- Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
- Minimum of 5 years of HR management experience preferably in the offshoring or BPO industry.
- Proven experience in leading cross-functional HR teams.
- Strong understanding of local employment laws and HR compliance practices.
- Skilled in building HR strategies that support operational goals in a fast-paced, client-centric setting.
- Excellent communication, conflict resolution, and stakeholder management skills.
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Proficiency with HRIS tools, data analysis, and reporting systems.
Preferred Skills:
- Experience with ISO standards or quality assurance frameworks is an advantage.
- Familiarity with shared services or multi-client HR operations.
- Change management or process improvement background is a plus.
- Strong analytical and project management skills.
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.