Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Helpdesk Support Engineer

Location: Hybrid Work Set-Up (Makati)

About Us:

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

The Role:
Application support analysts are responsible for fixing application and system problems or any incident that is disrupting the application service that business users depend on.

The role also involves providing exemplary service to clients in handling technical inquiries, proactively managing all application support issues, and maintaining the stability of Compliance’s Software Products.

  • Responsible for monitoring and responding to open tickets submitted through an incident management system.
  • Troubleshoot and escalate alerts that cannot be resolved to the appropriate section
  • Prioritize and handle service requests and incidents
  • Progress issues and provide relevant information for troubleshooting or for clarification
  • Identify opportunities for process improvement and contribute to departmental initiatives
  • Responsible for improving and documenting the technical processes around application support
  • Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
  • Responsible for installing, configuring, and administering application servers
  • Develop scripts work with team to automate repeatable manual tasks
  • Responsible for troubleshooting and resolving application or infrastructure issues.
  • Administering help desk software

What You’ll Bring to the Table:

  • Prior experience in a level 1 & 2 IT support position
  • Experience with “Freshdesk” ticketing platform or Azure DevOps (formerly Visual Studio Online /TFS) is an added advantage
  • Knowledge and experience in Microsoft Azure, Virtual Desktop, Intune, 365, and other cloud-based services and applications.
  • Technical background in extracting SQL queries is ideal.
  • Basic knowledge of reading XML/JSON requests and creating some response would be an advantage.
  • Experience in WordPress or other knowledge base databases.
  • Deep analytical skills and the ability to troubleshoot and solve problems effectively.
  • Superior critical thinking and complex technical troubleshooting skills.
  • Excellent communication skills both written and verbal.
  • Customer-oriented, proactive, and collaborative attitude.
  • Ability to work independently or as part of a team.
  • Strong written and verbal communication skills with customer service-focused aptitude.
  • Detail-oriented individuals who are team players highly self-motivated.

What's in It for You:

  • Flexibility: Work remotely or from one of our inspiring offices and enjoy a better work-life balance!
  • Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
  • Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
  • Dynamic Open Spaces: Conducive for productivity and creativity.
  • State-of-the-Art Security: Ensuring your safety and peace of mind.
  • Game Rooms: Take a break and unwind with our recreational facilities.
  • Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
  • Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
  • A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
  • Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together! Let's forge a brighter future together!

hammerjack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.