Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Customer Care Representative - Order Entry
Location: Onsite (Makati OR Pampanga)
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
Job Overview
The customer service team is responsible for ensuring our customers' needs are taken care of throughout the sales process. This involves entering orders, running reports, responding to questions, and communicating with them when required to update them on their order.
Responsibilities
• Receiving and processing customer orders
• Sending order confirmation emails to customers
• Updating customer contact information
• Answer incoming phone calls & disseminating as appropriate
• Making transport bookings for stock dispatching to the factory
• Responding to email and telephone queries in relation to customer orders
• General administration tasks such as maintaining Excel spreadsheets and word processing
• Liaising with other departments such as production Planning, QA, and Warehouse in regard to customer queries and order changes
Skills
• A strong customer-focused work ethic
• Excellent written and verbal communication skills.
• Self-motivated with the ability to work unaccompanied and set daily and weekly objectives
• Proactive, with a strong natural ability to prioritize and problem-solve
• Highly organized and strong attention to detail – Ability to enter data efficiently & accurately
• Have a strong sense of collaboration, along with a positive disposition.
• Proficient in Microsoft Office, along with SAP ERP software.
• Professional always, with the ability to interact at various levels of seniority
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.